Privacy Policy
Effective Date: January 15, 2025
At CerevoTribe, we understand that your privacy matters. This policy explains how we handle your personal information when you use our business budget education services.
Information We Collect
We collect information that helps us provide better educational services and support your business budget learning journey. Here's what we gather and why:
Personal Information
- Name and contact details when you register for our programs
- Business information to tailor educational content to your needs
- Payment information for course enrollment (processed securely through third-party providers)
- Communication preferences and learning goals
Usage Information
We track how you interact with our educational platform to improve the learning experience. This includes course progress, time spent on materials, and areas where students commonly need additional support.
South Korea Compliance Note:
We collect and process personal information in accordance with the Personal Information Protection Act (PIPA) and maintain registration with Korean data protection authorities as required for educational service providers.
How We Use Your Information
Your information serves specific purposes that directly benefit your educational experience:
- Delivering personalized budget management education and resources
- Tracking your learning progress and providing completion certificates
- Sending course updates, new material notifications, and educational newsletters
- Improving our curriculum based on student feedback and learning patterns
- Providing customer support and technical assistance
- Processing payments and managing subscription services
We never sell your personal information to third parties. Any data sharing occurs only with trusted service providers who help us deliver educational services, and they're contractually bound to protect your information.
Data Retention Periods
We keep your information only as long as necessary to provide services and meet legal requirements:
Data Type and Retention Schedule
Course enrollment records
5 years after completion
Payment transaction data
7 years (tax requirements)
Learning progress and certificates
Permanently (unless deletion requested)
Marketing communications data
Until unsubscribed
Website usage analytics
26 months
Your Privacy Rights
You have substantial control over your personal information. Here are the rights you can exercise:
Access Your Data
Request a complete copy of all personal information we hold about you. We'll provide this within 30 days in a readable format.
Correct Inaccuracies
Update any incorrect or outdated personal information. You can modify most details through your account settings or contact us directly.
Delete Your Information
Request complete deletion of your personal data, subject to legal retention requirements for educational records and tax documentation.
Limit Processing
Restrict how we use your information while maintaining essential services. Useful if you're disputing data accuracy or processing purposes.
Data Portability
Receive your learning progress, certificates, and course data in a format that can be transferred to other educational platforms.
Object to Processing
Stop certain types of data processing, particularly for marketing purposes or automated decision-making that affects your experience.
How to Exercise Your Rights:
Email us at help@cerevotribe.com with your specific request. Include your full name and registered email address for verification. We respond to all requests within 30 days and never charge fees for exercising these rights.
Data Security and Protection
We implement multiple layers of security to protect your personal information from unauthorized access, alteration, or disclosure:
Technical Safeguards
- End-to-end encryption for all data transmission and storage
- Regular security audits and vulnerability assessments
- Multi-factor authentication for staff accessing student data
- Automated backup systems with encrypted storage
- Secure hosting infrastructure with 24/7 monitoring
Administrative Controls
Our team receives regular privacy training, and we maintain strict access controls. Only authorized personnel who need information to provide educational services can access your data. All staff sign confidentiality agreements.
In the unlikely event of a data breach affecting personal information, we'll notify affected individuals within 72 hours and report to relevant authorities as required by Korean data protection law.
Third-Party Services and Data Sharing
We work with trusted partners to deliver educational services, but we maintain strict standards for how they handle your information:
Service Providers We Use
- Payment Processors: Secure payment handling with PCI DSS compliance
- Email Service: Course notifications and educational content delivery
- Cloud Hosting: Reliable platform operation with encrypted data storage
- Analytics Tools: Understanding learning patterns to improve course effectiveness
- Customer Support: Responding to questions and technical issues
All third-party providers sign data processing agreements that require them to protect your information according to the same standards we maintain. We never share data for their independent marketing purposes.
International Data Transfers
Some of our service providers operate servers outside South Korea. When we transfer personal information internationally, we use approved transfer mechanisms including standard contractual clauses and adequacy decisions to ensure your data receives equivalent protection.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your learning experience and understand how our educational platform is used:
Essential Cookies
These cookies are necessary for our website to function properly. They enable core features like secure login, course progress tracking, and maintaining your preferences during learning sessions.
Analytics and Performance
We use analytics tools to understand which educational content is most helpful and where students might need additional support. This data is aggregated and anonymized whenever possible.
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website functionality and personalization features that enhance the learning experience.
Children's Privacy
Our educational services are designed for adults making business decisions. We don't knowingly collect personal information from children under 14 years old. If we discover we've inadvertently collected such information, we'll delete it promptly.
Parents or guardians who believe their child has provided personal information to us should contact us immediately at help@cerevotribe.com.
Privacy Policy Updates
We may update this privacy policy periodically to reflect changes in our services, legal requirements, or data handling practices. When we make significant changes, we'll notify enrolled students by email at least 30 days before the changes take effect.
You can always find the most current version of this policy on our website. The "Effective Date" at the top indicates when the current version was last updated.
Privacy Questions and Contact Information
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Email: help@cerevotribe.com Phone: +82 51 631 1175 Mailing Address: CerevoTribe207 Ilsan-ro, Goyang-si
Gyeonggi-do, South Korea
신현대쇼핑타운 201호 Data Protection Officer: For specific privacy concerns or to exercise your data rights, contact our designated privacy officer at the email address above with "Privacy Request" in the subject line.